Absolutely great product and moulding fit perfectly to my 2019 Mazda BT 50
Absolutely great product would definitely recommend and buy an again. customer support is also great as I had a couple of problems with my steering wheel controls and re-camera. Which was sorted within half an hour to an hour dealing with Tommy which sorted all my problems once again great product and great service and delivery time was good. Need to set yourself a good couple of hours for install and setting up as there are heaps of Little hidden functions and settings!!
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐ I had an excellent experience from start to finish. Kevin provided outstanding customer service and went above and beyond to help resolve my issue quickly and professionally. He was responsive, knowledgeable, and kept me informed throughout the process, making everything stress-free. The product itself is fantastic, and I'm extremely happy with the quality. It's refreshing to deal with a company that genuinely cares about its customers and stands behind its products. A big thank you to Kevin for all of his help. I highly recommend this company and will definitely be purchasing from them again in the future.
Gold Standard Customer Service and Unit
Firstly there customer service was excellent. Tommy in particular was fantastic with a couple of little issues I had and he sorted them all out very quickly with ultra fast responses to everything. The unit install went very well (once again Tommy was great with his offers of assistance) and the unit itself is excellent and works perfectly. I can only speak for the Mazda CX5 model unit but It is an impressive piece of kit and I highly recommend it.
Doesn’t get much better than this.
Not only is the product great, it works flawlessly and is super responsive with great graphics rendering. But the customer service was even better! I had the pleasure of getting assistance from Patrick J, every question, query or concern I raised was answered with prompt response and plenty of supporting detail. Even to the point of providing photos to assist with verification. A breath of fresh air getting this level of support on a new product, it really made the already simple install an absolute breeze as I had everything required before the installation. 5 star product with 6 star service. Keep it up team!
Amazing customer service pre and post…
Amazing customer service pre and post purchase. Tommy has helped with my queries promptly. I have accidentally paid with my card rather than using zip. Tommy had processed the refund right away with no questions asked. I then repurchase using zip. It's so refreshing to see exceptional customer service. I appreciate your time Tommy and well done! Definitely recommend 5/5!
I thought the install was going to be daunting, it wasn't
When I opened the box and saw all the various cables, I thought this is going to be too hard for me, however after watching a YT video it all made sense. I installed into a Jeep Grand Cherokee, the hardest part and most fiddly is removing the radio, heater/ac etc module from the old bezel and installing it correctly on the new bezel, however there is a YT video covering that, there are a few hidden screws. Thanks to Tommy I got everything sorted, he was fantastic with his responses. Great product and great service
Great unit for my Isuzu MUX.
Great unit for my Isuzu MUX. The full install took me about 3 hours in my driveway but works a treat and the screen quality is super slick. I needed to get some help making sure the steering wheel controls all matched up with my unit. Kevin responded to my email in about 10 minutes on a Sunday afternoon and helped me fix it in 10 minutes.
I’m very happy with this product…
I’m very happy with this product overall. It performs as expected and meets my needs well. What really stood out, though, was the excellent after-sales support. Tommy was incredibly helpful in assisting me with some setup and settings issues, and made the whole process smooth and stress-free. His support made a big difference to my experience. Highly recommend both the product and the service behind it.
Quick delivery
Quick delivery once I decided on the device. Easy install and took a couple of goes to get the right cables but all good. After a couple of days it kept cutting out. I contacted support and Kevin got back very quickly. He gave me tips to fix the issue and I got it resolved. Very happy with product and service.
Recently purchased the infotainment…
Recently purchased the infotainment unit for my Holden Colorado. Had a few minor issues during the install. After contacting their online team. I got a very quick response answering my queries from Kevin who is very knowledgeable of the product and am very happy with the product thus far. 5/5
Great service and quick turnaround.
A website that has a good layout, and search function. Friendly support via email, with really quick replies. Great unit, but was surprised it was sent from China. But even still only took 5 business days after tracking note was sent. Had it fitted up in less than 15 mins, as I've installed similar in dozens of cars. Thanks again!
great quality and great team of people to deal with
I recently purchased a unit for one for my customers BMW E90. Its a great quality unit with all the modern functionality you could need or want. I also delt directly with the team over email which they were quick and very helpful in there response. I highly recommend Brummstadt and will definitely will be purchasing from them again in future.
Great product and support
The unit is installed and working well with great online help from Tommy and others. The installation guide supplied is generic which I expected because of the diversity of vehicles it fits but most of the process is obvious. A very good product which brings my Prado into the modern era.
staff were consistantly helpfull reactive and kept me up to date with the progress
It took some time to clear up the various issues that we had encounted, partially due to me not having the time to implement the solutions that had been provided, however the staff were consistantly helpfull reactive and kept me up to date with the progress with the solution options. Very happy with the assistance from kevin. All issues have been resolved and my wife is very happy with the outcome.
Very good unit
Very good unit, screen is clear and easy to use. I had a few issues after it was installed which Tommy helped me out and it is all sorted. Communication between Tommy and myself has been awesome from the get go. Would definitely recommend these guys!
The support service from Brummstadt…
The support service from Brummstadt Support Service was nothing short of outstanding. The help provided enabled me to complete the installation faltlessly. There is no way I could have successfully done it without the help provided. It certainly took the stress out of the installation and gave me every confidence in the Brummstadt brand. The end result a very satified customer. Again thanks
Tommy is a legend
Tommy is a legend. The product is fantastic as well, does everything its says on the website. I was able to install everything myself with some questions from Tommy that were answered immediately. Amazing product and service.
Exceptional service and help! Thanks Tommy!
Big shout to Tommy for the quick, friendly and informative responses, great to have proper converstaions back and firth with a service advisor that is interested in your outcome! Also the Brummstadt brand is a quality product and i've had mine for about 3 years now and it is still going strong, great service and products all round!
the constructive help i got from brummstadt was excellent. I cannot recommend them highly enough…
the constructive help i got from Brummstadt was beyond what i have experienced from other places.After having a few problems getting things sorted was made simple with Patricks help. They certainly go out of there way to make sure your experience is positive
I was having trouble down loading apps…
I was having trouble down loading apps and a couple of other things as l am not up with these new units. Contacted Patric who was the most helpful person and explained how to do it. He was excellent and replied straight away and followed up to make sure l got things going. The service was outstanding and would recommend buying from this company without hesitation.
The customer support is second to none
The customer support is second to none. Once you install and navigate the settings, the Brummstadt team are extremely prompt and helpful with guides and advice on adjustments. This alone is priceless and makes the product extremely good. Installed unit on 2016 SRT and fitment was very straight forward.
Great after market service
Great after market service . I chose to install myself and the crew helped me above and beyond . Tommy gave me very easy to understand instructions on how to program the OEM steering wheel buttons. Thanks again guys
Great service and product
Great service and product. The team were very helpful throughout the process, and I want to mention Tommy in particular as he was absolutely amazing to get me on the right track... Highly recommended!
Product and service is amazing
Product is great. But after sales service by Kevin was amazing. It had been two years since I purchased the unit and was moving it to a new car, but they still assisted with patience, prompt and clear direction.
Great company
Great company to deal with. Questions about fitment were answered promptly. Thanks to Tommy and Kevin for all the help. Almost a year on, and a small issue arised and Tommy was helpful in resolving this very quickly. I very match appreciated this. Thank you
Great Online Help!
Instructions in the box could have been better, but when I contacted the Online Help on a Sunday, I had a response in minutes (7 day a week support!!!). Patrick J was incredibly helpful, and he had my issue sorted or he gave me advice on what needed to be done. He also followed up over the next few days to confirm everything was working etc.
Great Customer Service
The customer service was really quite excellent throughout my whole process. After I accidentally bought the wrong unit they were extremely patient and helpful while assisting me with getting my return and refund sorted, and promptly sent the correct unit. Patrick J in particular was very helpful as they guided me through the whole process from start to finish, replying quickly in a professional manner with effective solutions for all of my questions.
Easy As
Really pleased with the unit, fitted with ease to Isuzu DMAX, one small issue but Kevin was able to sort very quickly, customer service was awesome, need more guys like this when purchasing on line products Ray
Great product and great support
Patrick at Brummstadt provided the best product support experience ever. Outstanding product knowledge and support during the installation process even over the weekend. Great product and great support. Thankyou
The after service was exceptional
The after service was exceptional. Tommy has gone out of his way to help me with all of my issues and replied back to me promptly. The unit is also of good quality.
Great service and everything works…
Great service and everything works great. TBH I didn’t expect it to work with such an old car as my 2004 Hilux. Very pleased especially when the plug and play harness compatible with my car was sent after realising i couldn’t hard wire it myself
BMW650I
Bought a new unit for my 650i, top model. Kevin provided excellent support when I needed some tweaks on my install. It looks gorgeous.
Kevin was FANTASTIC
Kevin was FANTASTIC. SUPER FAST in replying to any issue i was experiencing to with was sorted out with great ease . Highly recommended 👌
Great Service
Had a change of mind after ordering just to tweak my selections a bit. Tommy replied to my email in less than 20mins with an easy solution. All in all the request was sorted within the hour, seamless.
Excellent Customer Service
Knowledgeable, helpful and very professional. Customer experience was terrific. Can highly recommend Tommy! Greg
Great support at every step
I dealt with Patrick all the way from start to finish and he helped me where needed. Can’t thank him enough for all his support and patience. Can’t recommend them enough.
Awesome product
Awesome product, it fit the car perfectly and looks great. Great customer support when I had some questions, would recommend 👍🏼
Brilliant product and even better…
Brilliant product and even better customer support. Would highly recommend this product and will be selling them in my shop. Well done guys and thank you
product great backup even better
The product was good, but the backup support was better when i had a few issues they helped me sorted all of them out. I am completely happy with unit
Great customer service
Great customer service, replied to my emails quickly and was very informative. They really know there products, even replied throughout the weekend when I was having some issues trying to hook it up.
amazing after sales support
amazing after sales support. I have a few different brand android units in our fleet, and this is by far the superior unit and worth the money.
The after sales service was top shelf
The after sales service was top shelf. Kevin and Tommy replied promptly to my emails with accurate and simple instructions. Would 100% recommend
Easy to install
Easy to install, comes with all cables and everything. A great customer support and timely response from Tommy. All good 😊
Tommy was a great help fixing all the…
Tommy was a great help fixing all the little setting gremlins. Once those where fixed the system was awesome
The back up help when needed was…
The back up help when needed was excellent from Tommy and the boys at Brummstadt.I thougherly recommend the product and the support that they provide.
Great product and company
Great product and Kevin was amazing with helping me sort out installation and set up
Product was great work well and easy to…
Product was great work well and easy to fit - follow up service great Would have no hesitation in recommending
Kevin was able to help me resolve any…
Kevin was able to help me resolve any issues that I had during installation. Thanks again for your help👍🏻
Great technical help
The response time from Patrick each time I've needed technical help has been great, with the information being spot on. Would definitely purchase form Brummstadt again.
My experience with Brummstadt was very…
My experience with Brummstadt was very good I had some inquiries about the installation and I talked to Kevin and he was very good with his reply’s they where always quick responses and answered the question straight away
Good support from folks
Good support from folks. Few things hot shipped extra and email support was reasonably timely. Important the product seem to be fully integrated with the vehicle and more
Great customer service
Had some minor complications during the instalment and set up process but Kevin and Tommy were exceptionally helpful with guides and replacement parts
Very happy with there aftersale service…
Very happy with there aftersale service and very quick to help with sorting out the issue I had great work and many thanks
Speedy replies to my queries
Speedy replies to my queries. Tommy provided up to the point guidance as regards tricky settings issues. Polite and professional advice - well done.
Awesome after sales service from Tommy…
Awesome after sales service from Tommy at Brummstadt can't recommend this guy enough, his biggest concern was that i was happy with the product , 100% service Tommy, thanks
From the moment I started dealing with…
From the moment I started dealing with brummstadt it's always been positive and everytime I reach out to the guys they are quick to respond and always manage to sort out any issue's I might come accross so thanks to all. Peter
Mitsubishi Lancer 2017
Installation was easier than expected the only problem I had was sorting out the steering wheel controls which Tommy sorted very quickly and easily.
Experienced was great
Experienced was great. Communication was very quick and comprehensive. Also the conversations felt very personal and friendly. A welcome change compared to the normal robotic interactions everyone has become used to.
Exceptional customer service.
Exceptional customer service and quality products. Thanks to Patrick for all the help.
Top Notch - honest and worthy of interaction
Patrick from Brummstadt went out of his way to assist, even though I had not purchased anything from his company. 5 stars to him.