How can we help?
Quick answers to the questions we hear most. If yours isn't here, message us and we'll help, seven days a week.
- Delivery time and cost
- Returns, warranty and cancellations
- Can I fit it myself?
- Help installing my kit
- Something isn't working
- Will my factory camera and controls keep working?
- Find a kit for my car
Delivery time and cost
We process your order on the next business day. Dispatch can take up to 10 business days, and it's usually quicker. If it will take longer, we'll let you know.
Head units over AUD 200 ship free. Under AUD 200, shipping is about AUD 10. FedEx or DHL can be chosen at checkout from about AUD 39.
We ship Australia-wide and internationally. Outside Australia, taxes or customs fees may apply in your country.
Orders may ship from Australia or from overseas fulfilment partners. You get your tracking details as soon as your order is dispatched, and each product page shows a delivery estimate.
Returns, warranty and cancellations
Changed your mind? Most new, unopened items can be returned within 30 days of delivery in their original condition and packaging. A 20% restocking fee applies, and it's the only deduction. You cover the return postage.
Faulty, damaged or not as described? Send us photos, and a video for a fault, and we'll put it right with a repair or replacement at no cost to you. Head units come with a 3-year warranty.
Cancelling an order: we check with the supplier whether it can still be stopped, so please wait for our confirmation before treating it as cancelled.
Your rights under the Australian Consumer Law, including for major problems, are not affected.
Can I fit it myself?
Yes. Our kits are made to be fitted by the owner, with a plug-and-play harness for your car, and we help seven days a week if you get stuck.
The installation guide covers cameras, audio and antennas, steering wheel controls and wiring, CarPlay and Android Auto, and settings.
Prefer to have it fitted? We have a fitting service on the Gold Coast and in Launceston. If you use another installer, their costs are your own.
Help installing my kit
The installation guide has step-by-step help for camera and parking setup, audio, radio and antennas, vehicle integration and wiring, connectivity and infotainment, and settings.
If a plug or menu doesn't match your kit, don't force it. Message us with your order number and what you see, and we'll help.
Something isn't working
Tell us your order number, your car, what happens and when, and what you've already tried. Then we can help without asking twice.
If you notice smoke, heat or a burning smell, switch the unit off and message us before using it again.
Many setup questions are answered in the installation guide.
Will my factory camera and controls keep working?
It depends on the camera. Most 12V factory cameras work once the right camera format is selected in the settings.
Some factory cameras run on 6V, and our unit supplies 12V, so a 6V camera can't run on it. The clean fix is our 1080p reverse camera, which plugs straight in and gives a much sharper picture.
Steering wheel buttons, a factory amplifier and factory displays depend on your exact car. Check your car and we'll tell you what keeps working.
Message us
Use the chat on any page, or our contact form. Tell us your car, your order number if you have one, and what you need, so we can help without asking twice.
