At a glance
- Order processing: We process orders on the next business day. Dispatch can take up to 10 business days (usually quicker).
- Standard shipping: Free shipping applies to head units with an order value greater than 200 AUD. Under 200 AUD, shipping costs are approximately 10 AUD.
- Premium couriers: FedEx or DHL can be selected at checkout, with prices starting at around 39 AUD.
- International shipping: Base shipping rates are the same as above, but taxes or customs fees may apply in the destination country.
- Delivery estimates: Please refer to the product page for estimated delivery times.
- Address accuracy: If an order is returned due to an incorrect address, we refund the original order (excluding shipping fees) and you’ll need to resubmit your order.
Order processing
After placing your order successfully, you'll receive an email confirmation containing your order details. If you don't see the email, please check your spam folder or contact us for confirmation.
We'll process your order within the next business day. Every order is monitored within 24 hours on business days and automatically sent to our warehouse.
If you've uploaded photos on our website to help us verify that the head unit you ordered is the right fit for your vehicle, we'll double-check those orders to help ensure you receive the correct product.
Please note that dispatch can take up to 10 business days (usually quicker). If your order is expected to be dispatched after 10 business days, we'll keep you informed about the delay.
Delivery partners
We choose the delivery partner (which may include FedEx, Australia Post, DHL, or other couriers) based on cost, delivery time, and reliability. If you prefer a specific courier, you can select it at checkout and we'll use the option you’ve chosen.
Shipping rates
- We offer free shipping on all head units with an order value greater than 200 AUD. For orders under 200 AUD, shipping costs are approximately 10 AUD.
- Customers can select FedEx or DHL as premium couriers at checkout, with prices starting at around 39 AUD.
- International shipping rates are the same as above. However, taxes or customs fees may apply in the destination country. Customers are responsible for researching and paying any applicable fees.
Delivery estimates
Please refer to the product page for estimated delivery times.
Returns & refunds
For information on cancellations, returns, and refunds, please visit our Returns & Refunds page.
Damaged or lost items
If an item arrives damaged or goes missing in transit, please contact us as soon as possible via our Contact page. Our Returns & Refunds page explains how claims and refunds are handled.
Need help?
We're here for you. Apart from reaching out to us via email, you can also use the chat feature on our website for fast help. If you prefer social messaging, you can also contact our team via Facebook Messenger or Instagram Direct Messages.
For support, please avoid leaving public comments — direct messages and the website chat are the fastest way to get help.
For the fastest response, please use our Contact page or the website chat.
Shipping Origins & Address Accuracy
Orders may ship from Australia or from overseas fulfillment partners, depending on stock availability and your delivery location. You’ll receive tracking details as soon as your order is dispatched.
Please review and confirm that the provided address is accurate. We cannot be held responsible for non-delivery due to incorrect address information. If an order is returned due to an incorrect address, we will refund the original order (excluding shipping fees) and request that you resubmit your order.
Note: We are not responsible for delays caused by shipping carriers.
