Returns & Refunds
We stand behind our products with a fair and transparent return policy. Your satisfaction is our priority.
30 Days
Return window from delivery
100%
Refund for defective items
10 Days
Average processing time
Return Policy Overview
30-Day Return Window: Returns accepted within 30 days of delivery for most products
Defective Items: Full refund including shipping costs for manufacturing defects
Change of Mind: 20% restocking fee applies for non-defective returns
Original Packaging: Items must be returned in original condition with all accessories
How to Return an Item
Contact Support
Email service@brummstadt.com.au with your order number and reason for return
Receive RMA Number
We'll review your request and provide a Return Merchandise Authorization number
Ship the Item
Pack the item securely with all original accessories and ship to our return center
Inspection & Refund
Once received and inspected, your refund will be processed within 10 business days
Return Policies by Product Type
| Product Type | Return Period | Conditions |
|---|---|---|
| Head Units | 30 days | Unopened or like-new condition |
| Dash Cameras | 30 days | All accessories included, memory card formatted |
| Installation Hardware | 30 days | Unused, original packaging |
| Custom/Cut Cables | No returns | Final sale - custom cut to order |
Manufacturer Warranty
Most products come with a manufacturer warranty ranging from 12-36 months. Warranty claims are handled differently from returns:
- Warranty covers manufacturing defects and component failures
- Does not cover damage from improper installation or misuse
- Proof of purchase required for all warranty claims
- We assist with warranty claims even after the return period
Frequently Asked Questions
When will I receive my refund?
After we receive and inspect your return (typically 3-5 business days after delivery to our warehouse), we process refunds within 10 business days. The refund will appear on your original payment method within 5-10 business days depending on your bank.
Who pays for return shipping?
For defective items, we cover return shipping costs. For change-of-mind returns, the customer is responsible for return shipping. We recommend using a tracked service for your protection.
Can I exchange instead of returning?
Yes! We're happy to process exchanges for different models or colors. Contact our support team to arrange an exchange. Exchange items ship immediately upon receipt of your return.
What if my item was damaged during shipping?
Take photos of the damaged packaging and product immediately. Contact us within 48 hours of delivery with the photos and we'll arrange a replacement or full refund at no cost to you.
Need Help?
Our customer service team is here to help with your return or answer any questions.
This policy is effective as of December 2023. We reserve the right to update our return policy at any time. Changes will be posted on this page with an updated revision date.
