This Privacy Policy explains how Brummstadt.com.au ("Brummstadt", "we", "us") collects, uses, stores, and discloses personal information when you visit our website, purchase our products, or otherwise interact with us in Australia. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). If we need to rely on any overseas privacy regime (for example, the GDPR) we will only do so if that law applies to you.
Who we are
Brummstadt.com.au is operated by High Status Products LLC trading as Brummstadt. We primarily serve customers located in Australia and host our ecommerce platform with Shopify. Our privacy team can be reached at service@brummstadt.com.au.
Personal information we collect
The information we collect depends on how you interact with us:
- Device & usage data – IP address, browser information, device identifiers, referrer URLs, session recordings (via Mouseflow), pages viewed, search terms, and interactions with our site. This data helps us secure the service, diagnose issues, and improve the experience.
- Order & account data – name, billing and shipping addresses, contact details, payment details (processed securely by third-party gateways), order history, warranty requests, and support communications.
- Communications – messages you send through forms, email, or chat (e.g. Richpanel), marketing preferences, survey responses, and feedback.
- Operational meta data – fraud-screening signals, delivery preferences, and consent settings captured through our cookie banner.
We do not knowingly collect information about individuals under 18 years of age. If you believe a minor has provided personal information to us, please contact our privacy team so we can delete it.
How we use personal information
- process and fulfil orders, provide invoices, facilitate returns, and deliver customer support;
- operate and improve the website, including debugging, analytics, and personalisation;
- communicate with you about orders, updates, product launches, and promotions (in line with the preferences you set);
- detect, prevent, and investigate fraud or other unlawful activity; and
- comply with our legal obligations and respond to lawful requests from regulators.
Analytics, advertising & cookies
We use cookies and similar technologies to remember your preferences, maintain your shopping cart, and understand how visitors navigate the store. Partners include Shopify, Google Analytics, Google Ads, Meta (Facebook/Instagram), Mouseflow (session replay), and other marketing platforms we may enable from time to time.
Our cookie banner lets you consent to or withdraw from optional cookies (such as analytics and marketing). You can also adjust your browser settings to block cookies. Note that disabling certain cookies may impact site functionality.
Sharing personal information
We only share personal information with third parties when it is necessary to operate our business or when you authorise us to do so. Typical disclosures include:
- Service providers such as Shopify (ecommerce platform), payment gateways, logistics partners, analytics providers, cloud hosting, marketing platforms, Mouseflow (behaviour analytics), and customer support tools.
- Professional advisers (lawyers, accountants, auditors) who are bound by confidentiality obligations.
- Regulators or law enforcement when required by law or to protect our legal rights.
Some of our providers host or process data outside Australia (including the United States, Canada, Singapore, and European Economic Area). When this happens we take reasonable steps to ensure the recipient implements privacy safeguards that are substantially similar to the APPs.
Storage & security
We maintain administrative, technical, and physical safeguards designed to protect personal information against loss, unauthorised access, misuse, modification, or disclosure. While no system is perfectly secure, we regularly review our controls, limit employee access to personal data, and require vendors to handle data responsibly.
Access, correction & deletion
You have the right to request access to the personal information we hold about you, ask us to correct inaccurate details, or request deletion where appropriate. Submit requests to service@brummstadt.com.au and we will respond within a reasonable timeframe (usually within 30 days). We may need to verify your identity before actioning a request.
Marketing preferences
You can opt out of marketing emails by using the unsubscribe link in the message or contacting us at any time. Cookie-based advertising preferences can be adjusted via the banner or within your browser.
Complaints
If you have a privacy concern, please contact us first so we can work with you to resolve it quickly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au/privacy/privacy-complaints.
Changes to this policy
We will update this page if our practices change or if we make updates required by law. Please review the “Last updated” date at the top of this page to understand the latest version.
Contact us
Email: service@brummstadt.com.au
Mail: Privacy Officer, High Status Products LLC t/a Brummstadt, 2880 West Oakland Park Blvd Suite 225C, Oakland Park, FL 33311, USA
We also maintain an Australian support presence via email and phone; details are available on our Contact page.
Last updated: 13 October 2025
