Track Your Package

After we create your shipping label, it can take 24-48 hours for the tracking to become active in the carrier's system. During busy periods, this may take up to 72 hours. Your package is likely already on its way even if tracking isn't showing yet. If tracking hasn't updated after 3 business days, please contact us.

First, check with neighbors and household members. Look around your property including back doors, garages, and behind bushes. Sometimes carriers mark packages delivered up to 24 hours before actual delivery. If you still can't find it after 48 hours, contact the carrier directly with your tracking number. They can provide GPS coordinates of the delivery location and investigate further.

Delivery times vary based on your location and selected shipping method. Generally, orders are delivered within 7-14 business days within Australia. For remote areas, delivery may take a few extra days. For the most accurate delivery estimate specific to your order, please check the product page where shipping times are calculated based on current stock availability and your location. The expected delivery date shown at checkout provides the best estimate for your specific order.

Once a package is shipped, address changes must be made directly with the carrier. Most carriers offer delivery management options through their websites where you can redirect packages, schedule redelivery, or hold at a pickup location. You'll need your tracking number to access these services. Note that some carriers may charge fees for address changes or redirections.

Tracking may not update daily, especially during transit between facilities. It's normal for tracking to go 2-3 days without updates. Packages traveling through regional areas or during peak periods may show longer gaps. If there's no update for more than 5 business days, contact the carrier for investigation. International shipments may have longer gaps when transitioning between countries.

For delivery-related issues (wrong address, missing package, delivery instructions), contact the carrier directly using the information below. They have access to detailed delivery information and GPS data. For order-related issues (wrong item, damaged product, returns), contact our customer support. We can help coordinate with carriers but cannot access their delivery systems directly.