We're Here to Help

Absolutely, and we get it! Look, we've been there too - that moment when something that's supposed to work just... doesn't. When frustration builds up and you just want to throw the whole thing out the window. We genuinely understand that feeling 100%!

Here's the thing though - most problems are totally solvable, especially with a bit of guidance from our team. We've helped thousands of customers through tricky installs, and we'd much rather help you get it working than see you frustrated.

Before leaving a review about any issues, please give us a chance to help first. A bad review won't fix your head unit, but our support team absolutely can! Let's focus that energy on finding solutions together - it's always easier with the hand of professionals who can guide you through it. Contact us using the form above and let's get this sorted!

Our support team is available every single day from 10:00 AM to 6:00 PM (AEST/AEDT), including weekends and public holidays. We know car projects don't stop for weekends, so neither do we! Support requests typically receive responses within minutes during these hours, and emails are usually answered within 2-4 hours.

Each product page lists compatible vehicles in the title and description. If you're unsure, just contact us or use the contact form above with your vehicle details. We'll confirm compatibility before you order - we'd rather help you get the right product first time than deal with returns!

No worries at all - we're here to help! Our support team deals with installations every day and knows these products inside out. Contact us directly, send us photos or videos to service@brummstadt.com.au, or check our installation guides. We'll work with you until everything's running perfectly - that's our promise.

Absolutely! All our products come with a comprehensive warranty. The exact period varies by product but is clearly stated on each product page. If you have any issues during the warranty period, we'll sort it out quickly - just contact us with your order number and we'll take care of you.

During our support hours (10am-6pm AEST/AEDT daily), we typically respond to emails within 2-4 hours. For urgent installation issues, we recommend using the contact form above for immediate help. If you email outside support hours, we'll get back to you first thing when we're back online.

Yes, please do! Photos and videos really help us diagnose issues quickly. You can email them to service@brummstadt.com.au (just mention your name from the contact form so we can match them up), or attach them to your support request. Our team often sends photos and videos back to show exactly what to do - it's like having a mate who knows cars looking over your shoulder!

Some factory cameras work straight away, others need a bit of help. If yours doesn't work immediately, don't stress - contact our support team. We might need to send you a 12V to 6V converter or help with different wiring. We've dealt with pretty much every camera setup out there, so we'll get yours sorted.

Of course we ship internationally! We ship to customers all around the world. Whether you're in New Zealand, USA, UK, Europe, Asia - we've got you covered. Just add items to your cart and our shipping calculator will show you the available options and costs for your country. If you have any questions about compatibility or shipping times to your region, contact our support team and we'll help you out!