Hilux Head unit.
I recently brought a head unit for my 2015 Hilux ute, I dealt mainly with Tommy. Their advice and after sale service was a Ten out of Ten. I had a bit of an issue after the installation but with Tommy's advice it was sorted straight away, very helpful.
Doesn’t get much better than this.
Not only is the product great, it works flawlessly and is super responsive with great graphics rendering. But the customer service was even better! I had the pleasure of getting assistance from Patrick J, every question, query or concern I raised was answered with prompt response and plenty of supporting detail. Even to the point of providing photos to assist with verification. A breath of fresh air getting this leve...
Great product and support
The unit is installed and working well with great online help from Tommy and others. The installation guide supplied is generic which I expected because of the diversity of vehicles it fits but most of the process is obvious.
A very good product which brings my Prado into the modern era.
Great service and quick turnaround.
A website that has a good layout, and search function.
Friendly support via email, with really quick replies. Great unit, but was surprised it was sent from China. But even still only took 5 business days after tracking note was sent. Had it fitted up in less than 15 mins, as I've installed similar in dozens of cars. Thanks again!
Permission issues
The personalised service provided by Patrick was exceptional, l was having a permission issue between the new unit and my mobile, while the problem was being investigated l was kept informed and in the loop, l was very happy with the service provided and the eventual outcome once all permissions had been allowed
Amazing customer service pre and post…
Amazing customer service pre and post purchase. Tommy has helped with my queries promptly. I have accidentally paid with my card rather than using zip. Tommy had processed the refund right away with no questions asked. I then repurchase using zip. It's so refreshing to see exceptional customer service. I appreciate your time Tommy and well done! Definitely recommend 5/5!
Keep trying, it will work!
Big Thanks to Patrick and service team at Brummstadt.
After installing unit we had trouble getting the SWC to work. There are so many variation to consider with cabling and specific model and make of vehicle it seemed no matter what we tried nothing would work. After contacting the service team and some friendly back forth to collect information we got there in the end. Now everything is great and the head unit work...
Great product and excellent support
The purchase went smoothly despite wrong wiring supplied initially. That was quickly corrected and the installation took just a couple of hours. All the time Kevin was very helpful and patient with my questions responding knowledgeably and promptly.
The head unit fits precisely and enhances dashboard appearance. It provides access to multiple functions, as advertised. Although it is now operational, Brummstadt is sti...
Brummstadt CarPlay Head Unit
An issue developed with my CarPlay Head Unit. Within a week from diagnosing issue, Patrick had arranged a new set of cables to be sent. They were received promptly & installed.
Everything now working as it should be.
Thanks for prompt service.
My experience with Brummstadt was very…
My experience with Brummstadt was very good I had some inquiries about the installation and I talked to Kevin and he was very good with his reply’s they where always quick responses and answered the question straight away
Head unit for my mazda works perfectly!
Head unit for my mazda works perfectly. Tommy from customer support gave me assistance and troubleshooting tips to aid in the installation process and gave great instructions on getting the unit wired in and working. Big thank you to him and the team!
Very responsive with useful advice
Very responsive with useful advice. Great product knowledge and service.